Here we have answered a few questions we get asked regularly. If your questions are not answered here please feel free to contact Softtouchcashmere, we don’t bite!

Are the cashmere jumpers brand new?

No, all of our cashmere is second hand but in excellent condition unless stated otherwise in the description. We personally hand pick, sort, process and wash all of our preloved cashmere before listing, so it’s ready for a new home. 

Do you accept returns at Softtouchcashmere?

Yes, we do accept returns providing the item is returned to us within 14 days of purchase and is in the same condtion as it was when you received it. Please view our returns policy here. (just below the postage chart)

Do you ship worldwide?

Yes we do, we send all of our orders outside the UK by RM international standard delivery which usually takes around 3-5 workings days to Europe and 5-7 days to rest of world. You can view our shipping rates in full here.

What payment methods do you accept?

We currently accept PayPal, credit/debit card and cash on collection.

Do you sell anything apart from cashmere?

At the moment we just stock and sell cashmere. In the past we have traded in different materials and fashions, leathers, denims different types of wool and vintage clothing, but we have always had high demand from our customers for cashmere